Refund policy
Return Policy (30 Days) | Easy Returns & Refunds
We offer a 30-day return policy, meaning you have 30 days after receiving your order to request a return or refund.
To be eligible for a return, your item must be unused, in the same condition that you received it, with original tags and packaging. A receipt or proof of purchase is also required.
To initiate a return, please contact us at: contact@seloraq.com. Returns must be sent to the address provided after your request is approved: [INSERT RETURN ADDRESS]
Once your return request is approved, we will provide you with return instructions and, when applicable, a return shipping label.
Items sent back without first requesting a return will not be accepted.
For any return questions, support, or refund inquiries, contact us at: contact@seloraq.com.
Damages, Defects & Order Issues
Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately so we can evaluate the issue and resolve it as quickly as possible.
We are committed to ensuring you receive the correct and high-quality product.
Non-Returnable Items & Exceptions
Some items cannot be returned due to their nature, including perishable goods (such as food, flowers, or plants), custom or personalized products, and personal care items (such as beauty products).
We also do not accept returns for hazardous materials, flammable liquids, or gases.
Sale items and gift cards are non-returnable and non-refundable.
If you are unsure whether your item qualifies, please contact us before initiating a return.
Exchanges
The fastest way to receive the correct item is to return the product you have. Once your return is approved, you may place a new order for the desired item.
Refunds (Processing Time & Method)
Once we receive and inspect your return, we will notify you regarding approval or rejection of your refund.
If approved, refunds will be processed to your original payment method within 5–10 business days.
Please note that your bank or credit card provider may require additional time to complete the transaction.
If more than 15 business days have passed since your refund was approved, please contact us at: contact@seloraq.com.